Last updated: 2021/05/19
Dear HotChat users:
Please carefully read all the terms of this privacy policy (especially the
content shown in bold), confirm that you have fully understood our processing
rules for your personal information, and make the choices you think are
appropriate. During the reading process, if you have any questions, you can
contact our customer service or our dedicated department (email [kissuhelp@hotmail.com])
for consultation. If you do not agree to any terms in the agreement, you should
immediately stop access or Use HotChat platform.
The operator and service provider of the HotChat platform [GOOD ONLINE TECHNOLOGY PTE.LTD],
hereinafter also referred to as “HotChat” or “us”)
attaches great importance to the protection of users’ personal information and
privacy rights, HotChat It is a social product provided
by us. When you use our services, we may collect and use your relevant
information. Therefore, we have formulated a privacy policy covering how to
collect, store, use, share and protect user information , We will explain to you
through this "Privacy Policy" how we collect, use and store your
personal information when using the services we provide. We are committed to
maintaining your trust in us and abide by the following principles to protect
your personal information: the principle of consistent power and
responsibility, the principle of clear purpose, the principle of choice and
consent, the principle of least necessary, the principle of ensuring security,
the principle of subject participation, the principle of openness and transparency,
etc. At the same time, we promise that we will adopt appropriate security
protection measures to protect your personal information in accordance with
mature security standards in the industry.
This "Privacy Policy" is closely
related to the HotChat service you use, and I hope you
will read it carefully, and if necessary, follow the guidelines of this
"Privacy Policy" to make the choices you think are appropriate. If
you use the service of "HotChat", it means
that you agree with our content in this policy. Unless otherwise agreed, the
terms used in this policy have the same meaning as those in the "HotChat User Agreement".
According to relevant laws and regulations, if
you are a minor under the age of 18, you should obtain the consent of your
parent or legal guardian before using the services of "HotChat".
If you are the guardian of a minor, if you have any questions about the
personal information of the minor under your guardianship, please contact us
through the contact information in Article 11.
The business functions we provide need to rely
on some information to run. If you choose to use this business function, you
need to provide us with or allow us to collect the necessary information. During
your use of HotChat services, HotChat
may collect, store and use the following information related to you. If you do
not provide relevant information, you may not be able to register as our user
or enjoy some of the services we provide, or you may not be able to achieve the
intended effects of the relevant services."In order to provide you with statistic and analyse service,our App has integrated Umeng+ SDK,which will collect your device identifiable information (such as IMEI/androidID/IDFA,etc.) and flexible id(OAID). We will not share your personal identifiabl
1. You
can choose when you register for the HotChat service,
"HotChat" may collect the information you
filled in when you registered your account, such as your nickname, mobile phone
number, Facebook and other information. This information is collected to help
you complete the "HotChat" Register to
protect the security of your "HotChat"
account. Your name, mobile phone number and other information belong to the
sensitive personal information provided by you, and this information is
collected to meet the requirements of the network real-name system of relevant
laws and regulations. If you do not provide such information, you may not be
able to use our services normally. If you take the initiative to provide your
sensitive information, it means that you agree that we will process your
personal sensitive information in accordance with the purposes and methods
described in this policy. In addition, "HotChat"
will also collect the information you obtain when using the service, including
but not limited to the following information: gender, age, geographic location,
photos, etc., in order to allow you to use the service functions of "HotChat" normally. In addition to personal information,
"HotChat" will collect some information that
has nothing to do with the user, including but not limited to IP address,
access time, browser type, etc. This information will be used for platform
management, behavior tracking, and to improve the service quality of the
platform. It is also the basic information that "HotChat"
must collect to provide you with services.
2. When
you use the "HotChat" voice chat function, the
text information you upload will be stored on our server for 24 hours. Because
storage is necessary to achieve this function. We will store it in an encrypted
way, and you can delete this information at any time. Unless you independently
choose or comply with relevant laws and regulations, "HotChat"
will not disclose or use the user's original content to third parties, or use
it for other channels other than this function.
3. When
you use voice and camera functions, we will use your camera and microphone permissions
after obtaining your consent to ensure that you can use the corresponding
functions and services normally. In addition, you can also turn off related
functions at any time. Please note that when you turn on these permissions, you
authorize us to collect and use personal information to implement the above
functions. If you turn off the permissions, you cancel these authorizations,
and we will no longer continue to collect and use your personal information.
Information, and cannot provide you with the above-mentioned functions
corresponding to these authorizations. Your decision to close the authority
will not affect the previous processing of personal information based on your
authorization.
4. When
you use the "recommendation" function, we will record your geographic
location information after obtaining your consent for the purpose of providing
you with this service. This information is personally sensitive information.
Refusal to provide this information will only make you unable to use the above
functions, but will not affect your normal use of other functions of "HotChat". In addition, you can also turn off related
functions at any time.
5. Without
obtaining your address book permission, we will not collect the information in
your address book. When you use the address book function, we will irreversibly
encrypt your address book information and only collect encrypted information.
Information. The above-mentioned information is personally sensitive
information. Refusing to provide this information will only make you unable to
use the above-mentioned functions, but will not affect your normal use of other
functions of "HotChat".
6. In
addition, in accordance with relevant laws, regulations and national standards,
we may collect and use your personal information in the following situations
without seeking your authorization and consent:
1) Those
directly related to national interests such as national security and national
defense security; those directly related to major public interests such as
public safety, public health, and public knowledge;
2) Directly
related to criminal investigation, prosecution, trial, and execution of
judgments;
3) For the
purpose of protecting your or other individuals' life, property, reputation and
other major legal rights and interests, but it is difficult to obtain the
consent of the person;
4) The
personal information collected is disclosed to the public by yourself;
5) Collect
personal information from legally publicly disclosed information, such as legal
news reports, government information disclosure and other channels;
6) Necessary
for signing and fulfilling the contract according to your requirements;
7) It is
necessary to maintain the safe and stable operation of the products or services
provided, such as discovering and disposing of product or service failures;
8) Necessary
for the development of legal news reports;
9) When it is
necessary to carry out statistical or academic research for the public
interest, and when it provides the results of academic research or description
to the outside, the personal information contained in the results is
de-identified;
10) Other
circumstances stipulated by laws and regulations.
Please understand that the functions and
services we provide to you are constantly updated and developed. If a function
or service is not mentioned in the foregoing description and your information
is collected, we will use page prompts, interactive processes, website
announcements, etc. Separately explain to you the content, scope and purpose of
information collection in order to obtain your consent.
Please note that currently HotChat
will not actively allow third parties to obtain your personal information. If
you need to obtain your personal information indirectly from a third party for
business development in the future, we will clearly indicate to you the source,
type and scope of use of your personal information before obtaining it. The
scope of authorization and consent when the three parties provide personal
information, we will obtain your express consent before processing your
personal information; in addition, we will strictly abide by the relevant laws
and regulations, and require the third party to guarantee their provision The
legality of the information.
2.1 Location of information storage
We will store the collected personal
information of users in accordance with laws and regulations in [2 venture
drive, #11-31 vision exchange, Singapore]
2.2 Duration of information storage
Generally speaking, we only keep your personal
information for the time necessary to achieve the purpose, such as:
Mobile phone number/FACEBOOK account/Google
account: If you need to use the "HotChat"
service, we need to keep your mobile number to ensure that you use the service normally.
When you log out of your "HotChat" account,
we will delete the corresponding information .
When our products or services cease to operate,
we will notify you in the form of push notifications, announcements, etc., and
delete your personal information or anonymize them within a reasonable period
of time.
2.3 Information Security
In the "HotChat"
social network, the user profile includes user information, and the user can
select friends and non-friends to see it in their personal information. We
strive to provide protection for users' information security to prevent
information loss, improper use, unauthorized access or disclosure.
How we protect your personal information
(1) We have used safety protection measures
that meet industry standards to protect the personal information you provide,
Prevent unauthorized access, public disclosure,
use, modification, damage or loss of data. we
All reasonable and feasible measures will be
taken to protect your personal information.
(2) We will take all reasonable and feasible
measures to ensure that irrelevant personal information is not collected. I
We will only keep your personal information for
the period required to achieve the purpose stated in the policy, unless
required
Extend the retention period or be permitted by
law.
(3) We will regularly update and publish
reports on security risks, personal information security impact assessments,
etc.
Related content.
(4) The Internet environment is not 100% safe, we will try our best to ensure or guarantee that you
send it to me
The security of any of our information. If our
physical, technical, or management protection facilities are compromised
Bad, resulting in unauthorized access, public
disclosure, tampering, or destruction of information, resulting in your legal rights
We will bear the corresponding legal
responsibilities if the benefits are damaged.
(5) In the unfortunate event of personal
information security incidents, we will follow the requirements of laws and
regulations, and
To inform you at the time: the basic situation
and possible impact of the security incident, we have taken or will take
The disposal measures, suggestions that you can
independently prevent and reduce risks, remedial measures for you, etc. we
We will promptly inform you of the relevant situation
of the incident by e-mail, letter, telephone, push notification, etc. It is
difficult
When we inform the subject of personal
information one by one, we will adopt a reasonable and effective way to make an
announcement. At the same time, we will also proactively report the handling of
personal information security incidents in accordance with the requirements of
the regulatory authorities.
2.4 Your rights
In accordance with relevant Chinese laws,
regulations, and standards, as well as common practices in other countries and
regions, we guarantee that you exercise the following rights with respect to
your personal information:
(1) Access your personal information
You have the right to access your personal
information, except for exceptions provided by laws and regulations.
If you are unable to access the personal
information through the above link, you can use our Web form to contact at any
time, or send an email to [Kissuhelp@hotmail.com]. We will respond to your
request for access within 30 days.
As long as we do not need to invest too much,
we will provide you with other personal information generated during your use
of our products or services.
(2) Correct your personal information
When you find that the personal information we process about you is wrong, you have the right
to request us to make corrections. You can apply for correction through the
methods listed in "(1) Access to your personal information".
If you are unable to correct the personal
information through the above link, you can use our Web form to contact at any
time, or send an email to [Kissuhelp@hotmail.com]. We will respond to your
correction request within 30 days.
(3) Delete your personal information
In the following situations, you can request us
to delete personal information:
1. If our handling of personal information
violates laws and regulations;
2. If we collect and use your personal
information without your consent;
3. If our handling of personal information
violates our agreement with you;
4. If you no longer use our products or
services, or you cancel your account;
5. If we no longer provide you with products or
services.
If we decide to respond to your deletion
request, we will also notify the entities that have obtained your personal
information from us and require them to delete them in a timely manner, unless
laws and regulations provide otherwise, or these entities obtain your
independent authorization. When you delete information from our service, we may
not delete the corresponding information in the backup system immediately, but
we will delete the information when the backup is updated.
(4) Change the scope of your authorization
Each business function requires some basic
personal information to be completed. For the collection and use of additional
personal information, you can give or withdraw your authorization and consent
at any time. After you withdraw your consent, we will no longer process the
corresponding personal information. However, your decision to withdraw your
consent will not affect the previous processing of personal information based
on your authorization.
(5) The personal information subject cancels
the account
You can cancel the previously registered
account at any time, and you can send a cancellation request to our mailbox [kissuhelp@hotmail.com].
After canceling your account, we will stop providing you with products or
services, and delete your personal information based on your request, unless
otherwise provided by laws and regulations.
(6) Constraint information system automatic
decision-making
In some business functions, we may only make
decisions based on non-manual automatic decision-making mechanisms including
information systems and algorithms. If these decisions significantly affect
your legal rights, you have the right to ask us for an explanation, and we will
also provide appropriate remedies.
(7) Responding to your above request
To ensure safety, you may need to provide a
written request or prove your identity in other ways. We may ask you to verify
your identity before processing your request. We will reply within thirty days.
If you are not satisfied, you can also complain through the following channels:
[yimeidevteam@gmail.com].
For your reasonable request, we do not charge
fees in principle, but for repeated requests that exceed reasonable limits, we
will charge a certain cost depending on the circumstances. For those that are
unreasonably repeated, require excessive technical means (for example, the need
to develop new systems or fundamentally change current practices), bring risks
to the legitimate rights and interests of others, or are very impractical (for
example, involving information stored on backup disks) Request, we may reject
it.
In the following situations, we will not be
able to respond to your request:
(1) It is related to the performance of the obligations
stipulated by laws and regulations by the personal information controller;
(2) Directly related to national security and
national defense security;
(3) It is directly related to public safety,
public health, and major public interests;
(4) Directly related to criminal investigation,
prosecution, trial, and execution of judgments;
(5) The personal information controller has
sufficient evidence to show that the personal information subject has
subjective malice or abuse of rights;
(6) In order to protect the life and property
of the personal information subject or other individuals, but it is difficult
to obtain the consent of the person;
(7) Responding to the request of the personal
information subject will cause serious damage to the legal rights and interests
of the personal information subject or other individuals or organizations;
(8) Involving trade secrets.
3.1. We will use your personal information for
the following purposes:
(1) Provide you with personalized services.
(2) Help us design new services and enhance
existing service experience.
(3) When we provide services, it is used for
identity verification, customer service, security prevention, fraud monitoring,
archiving and backup purposes to ensure the security of the products and
services we provide to you.
(4) To send you information about products and
services that may be of interest to you; to provide you with more relevant
advertisements to replace commonly placed advertisements; to invite you to
participate in platform activities and market surveys.
(5) Carry out internal audits, data analysis
and research to better improve our products, services and communication with
users.
In order to ensure the security of the service
and help us better understand the operation of our applications, we may record
relevant information, such as the frequency of your use of the application,
crash data, overall usage, performance data, and the source of the application.
We will not combine the information we store in the analysis software with any
personally identifiable information you provide in the application.
If we use your personal information beyond the
stated purpose at the time of collection and the scope of direct or reasonable
connection, we will notify you again and obtain your express consent before
using your personal information.
3.2. Other information usage methods
3.2.1. Sharing
We will not provide your personal information
to third parties without your consent or authorization. However, with your confirmation
and consent, we can share your personal information in the following
situations:
(1) Sharing with consent: After obtaining your
explicit consent, we will share your personal information with other parties.
(2) Shared with our affiliated companies:
within the scope of the purpose of use stated in this policy, your personal
information may be shared with our affiliated companies. As a policy, we will
only share necessary information. If the affiliated company wants to change the
purpose of processing personal information, it will again seek your
authorization and consent.
(3) Sharing with authorized partners: We may
share some of your personal information with partners to provide better
customer service and user experience. For example, when we send you a gift (if
any), we must share your personal information with the logistics service
provider in order to arrange the delivery, or arrange for a partner to provide
you with services. We will only process your personal information for specific,
clear and legal purposes, and will only share information necessary to provide
services. At the same time, we will sign a strict confidentiality agreement
with them, requiring them to handle personal information in accordance with our
instructions, this policy and any other relevant confidentiality and security
measures.
(4) Sharing under statutory circumstances: We
may share your personal information with external parties in accordance with
laws and regulations, the need for litigation dispute resolution, or the requirements
of administrative and judicial organs in accordance with the law.
3.2.2. Transfer
We will not transfer your personal information
to any company, organization or individual, except in the following cases:
(1) Transfer with explicit consent: After
obtaining your explicit consent, we will transfer your personal information to
other parties;
(2) When it involves a merger, acquisition or
bankruptcy liquidation, if it involves the transfer of personal information, we
will require the new company or organization that holds your personal
information to continue to be bound by this privacy policy, otherwise we will
require the company or organization Re-seek authorization and consent from you.
3.2.3. Public disclosure
We will only publicly disclose your personal
information under the following circumstances and under the premise of adopting
safety protection measures that comply with laws and industry standards:
(1) Obtain your explicit consent;
(2) Based on laws and regulations, legal
procedures, litigation or mandatory requirements of government authorities.
However, we guarantee that, on the premise of complying with laws and
regulations, when we receive the above-mentioned request for information
disclosure, we will require the corresponding legal documents to be issued.
At present, we will not actively share or
transfer your personal information to a third party outside of HotChat. If there are other sharing or transfer of your
personal information or you need us to share or transfer your personal
information to a third party outside of HotChat , We
will directly or confirm that a third party obtains your express consent to the
above behavior.
We will not publicly disclose the personal
information it collects. If public disclosure is necessary, we will inform you
of the purpose of the public disclosure, the type of information disclosed, and
the sensitive information that may be involved, and obtain your express
consent.
With the continuous development of our
business, we may conduct mergers, acquisitions, asset transfers and other
transactions. We will inform you of the relevant circumstances and continue to
protect or require new controllers to continue in accordance with laws and
regulations and standards not lower than those required by this guide. Protect
your personal information.
In addition, in accordance with relevant laws,
regulations and national standards, in the following situations, we may share,
transfer, and publicly disclose personal information without prior
authorization and consent from the personal information subject:
1) Directly related to national security and
national defense security;
2) Directly related to public safety, public
health, and major public interests;
3) Directly related to criminal investigation,
prosecution, trial, and execution of judgments;
4) In order to protect the life and property of
the personal information subject or other individuals, but it is difficult to
obtain the consent of the person;
5) Personal information that the subject of
personal information discloses to the public by himself;
6) Collect personal information from legally
publicly disclosed information, such as legal news reports, government
information disclosure and other channels.
"HotChat"
uses cookies to store visitor preferences and record session information. We
will not associate the information stored in cookies with any personal data
related to the user's identity. You can restrict the reception of some or all
cookies by setting the options of your browser. However, you must enable
cookies to use most of the services provided by "HotChat".
Please note that the third-party advertisers on the "HotChat"
part of the page may enter and set cookies on your local machine. This behavior
is subject to the third party's privacy policy and does not apply to the "HotChat" privacy protection regulations.
"HotChat"
contains links to some external platforms. "HotChat"
is not responsible for the privacy management and behavior of these platforms.
When jumping to an external platform, users should read the privacy policy of
that platform. The privacy regulations provided here are only used by "HotChat" to collect and manage user information.
As a "HotChat"
user, during your use of "HotChat", you have
the right to correct and delete your personal information and cancel your
account. In addition, we have also set up complaints and reporting channels,
and your comments will be dealt with in a timely manner.
The security of "HotChat"
user information is protected by a password set by the user. "HotChat" attaches great importance to protecting the
privacy of user information. We take various measures to protect user
information in the database. We also have strict restrictions on platform
personnel who need to work in the database, such as customer service and
technical maintenance. However, we cannot completely guarantee the security of
user information. Some irresistible factors, such as illegal intrusion and use,
software and hardware crashes, etc., may cause damage to user information to a
certain extent.
We
attach great importance to the protection of the personal information of
minors. According to relevant laws and regulations, if you are a minor under
the age of 18, you should obtain the written consent of your parent or legal
guardian before using the HotChat service. If you are
the guardian of a minor, if you have any questions about the personal
information of the minor under your supervision, please contact us through the
contact information of this policy.
8.1 How do we handle children's personal information
Our products, websites and services are mainly
for adults. Without the consent of their parents or guardians, children should
not create their own personal information subject accounts. For the collection
of children's personal information with parental consent, we will only use or
publicly disclose this information when permitted by law, the parent or
guardian's explicit consent, or is necessary to protect the child. Although
local laws and customs define children differently, we treat anyone under the
age of 14 as a child. If we find that we have collected children’s personal
information without first obtaining verifiable parental consent, we will try to
delete the relevant data as soon as possible.
Except for the situations described in this
privacy policy, "HotChat" will not disclose
the user's personal identification information to any third party, with the
following exceptions:
(1) When laws and regulations require "HotChat" to respond to certain law enforcement
procedures;
(2) When it is necessary to perform the "HotChat" terms of service and protect the rights of the
platform;
(3) When the safety of users and users needs to be protected. "HotChat"
reserves the right to transfer user information to the service successor under
certain circumstances, such as the acquisition of "HotChat"
or the transfer of assets.
When our privacy policy is updated, we will
show you the changed privacy policy in the form of push notifications and
pop-up windows on "HotChat". Only after you
click the consent button in the pop-up window, we will follow The updated guidelines collect, use, and store your personal
information.
10.1 How to update this policy
Our personal information protection policy may
change. Without your explicit consent, we will not reduce your rights in
accordance with this personal information protection policy. We will post any
changes to this policy on this page. For major changes, we will also provide
more noticeable notifications (including for certain services, we will send
notifications by email to explain the specific changes to the personal
information protection policy).
10.2 The major changes referred to in this
policy include but are not limited to:
(1) Our service model has undergone major
changes. Such as the purpose of processing personal information, the type of
personal information processed, the way of using personal information, etc.;
(2) Significant changes have taken place in our
ownership structure and organizational structure. Such as changes in owners
caused by business adjustments, bankruptcy mergers, etc.;
(3) The main objects of personal information
sharing, transfer or public disclosure have changed;
(4) Your right to participate in the processing
of personal information and how to exercise it has undergone major changes;
(5) When the department responsible for
handling personal information security, contact information and complaint
channels change;
(6) When the personal information security
impact assessment report shows that there is a high risk. We will also archive
the old version of this policy for your review.
If you have questions about privacy protection,
policy implementation or platform operation, please send your comments or
suggestions to our email [Kissuhelp@hotmail.com]. We will review the issues
involved as soon as possible and respond promptly.
Publisher: GOOD ONLINE TECHNOLOGY PTE.LTD